My verdict: The email tool I've been waiting for years - everything unified, simple, and pricing that respects bootstrappers.
Loops solves a problem I've had for a long time: email fragmentation. Before, it was Resend for transactional (because the API is clean), Mailchimp for marketing (because it's the standard), and cobbled-together webhooks between the two. With Loops, I have ONE tool, ONE contact database, and workflows that connect everything naturally.
What really makes the difference: native multilingual management. You can create a campaign and define language variants directly in the same flow. No other tool does this as simply. For a product targeting multiple markets, it's a game-changer.
What I like less: The UI can be confusing at first - it's very minimalist, almost spartan. If you're coming from a tool like Mailchimp with its dozens of templates and sophisticated drag-and-drop editor, you'll find it light. Analytics could also be more visual with customizable dashboards.
My advice: Start by connecting your app via the API and send your first transactional emails. Once you see the power of unified events, you'll naturally expand to Loops (workflows) and campaigns. The free tier lets you test everything with no commitment - take advantage of it.